Welcome to Chughtai Lab’s platform, and all aids/services/facilities emanating from the website and app of Chughtai Lab (collectively “Platform”). We thank you for using the Chughtai Lab Platform.

These Terms & Conditions (“Terms”) govern your use of the services provided on our Platform, and includes all the text, facilities, data, information, software, graphics etc. that are entered into by you and Chughtai Lab, and/or its Affiliates (collectively, inter alia, “Chughtai Lab”, , “we” or “us”). By continuing to browse and use the Platform, you are agreeing to comply with and be bound by the following Terms, which govern Chughtai Lab’s relationship with you in relation to the Terms. The term ‘you’ refers to the user or viewer of our Platform.  The content of the Platform is the property of Chughtai Lab. Chughtai Lab’s Platform is essentially provided to bridge the information gap between patients and our healthcare services.

By using the Chughtai Lab Platform, you irrevocably accept all the obligations stipulated in these Terms and agree to abide by them. Accessing the Platform through any medium, including but not limited to mobile phones, smart phones and tablets, are also subjected to these Terms. These Terms supersede all previous oral and written terms and conditions (if any) communicated to you. By using this Platform, you signify your agreement to these Terms. We reserve the right to modify or terminate any portion of the Platform offered by Chughtai Lab for any reason, without notice and without liability to you or any third party. To make sure you are aware of any changes, please review these terms of use periodically. The Platform should not be used in cases of medical emergencies.

We encourage you to independently verify any information you see/choose on the Platform with respect to any method of an appointment and registration. We request you to please safeguard your registration and patient details emanating out of the Platform to make sure that others do not have access to it.

It is your responsibility to keep your account information safe and current. A Chughtai Lab user may wish to schedule an appointment through the Platform. Please note that such user will be solely responsible for any activity that is undertaken through his/her account on behalf of his/her family members and friends, and/or him/her self.


You understand that you may have the option of uploading your health / medical information on the Platform in order to enable Chughtai Lab to potentially access your previous medical history. While Chughtai Lab takes utmost care with respect to the security of the information you decide to upload, you understand that any information that you disclose on the Platform is at your own risk. By uploading / sharing / disclosing your medical information on the Platform, you hereby give your consent to Platform to store such health / medical information on Chughtai Lab’s servers. Chughtai Lab will retain such medical / health information you upload on the Platform for as long as it is needed to full fill the service you seek to avail on the Platform. If you delete your account, Chughtai Lab may delete such medical / health information.

But please note:

    1. There might be some latency in deleting this information from our servers and backup storage.
    2. We may retain this information if necessary, to comply with our legal obligations, resolve disputes, or enforce our agreements.


Unless you specifically consent to share information, medical or otherwise, with either doctors or third party service providers, Platform does not share such information that you upload on the Platform. While Chughtai Lab takes utmost care with respect to the security of the information you decide to share, you understand that any information that you disclose on the Platform is at your own risk. In the event you do not trust Chughtai Lab with such information, please do not share such information on the Platform, while Chughtai Lab endeavors to protect any information uploaded or shared by you on the Platform, you understand that Chughtai Lab shall not be held liable or responsible for the loss or damage to such information on the Platform. It is your responsibility to ensure that you have all your information, medical or otherwise, stored on your hard drive. You hereby agree not to use the Platform as an “external storage” to store your medical / health records.


We may provide information to assist you in clinical decision-making. The information and materials available through the Platform are for informational and educational purposes only and are not intended to constitute professional advice, diagnosis or treatment, or to substitute for your professional judgment.

Information that may be placed on the Platform by third parties are beyond our control. We are not responsible for the accuracy or completeness of information available from or through our Platform. You assume full risk and responsibility for the use of information you obtain from or through this Platform, and you agree that Chughtai Lab is not responsible or liable for any claim, loss, or liability arising from the use of the information. We do not recommend or endorse any provider of healthcare or health-related products, items or services, and the performance of materials/services on the Platform relating to any such products, items or services is not an endorsement or recommendation of them. You agree to review the definitions, functionality, and limitations of the services, and to make an independent determination of their suitability for your use.


Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that may be available on the Platform (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between Chughtai Lab and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with potentially locating specified medical care from a qualified practitioner. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the Platform. We do not in any way endorse any individual described herein. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.


The interpretation of this agreement and the resolution of any disputes arising under these terms of use shall be governed by the laws of Pakistan.


    • Having fully read these terms of use in its entirety,
    • Having had full opportunity to study and review these terms of use;
    • Having been advised that counsel for us has acted solely on our behalf in connection with the negotiation, preparation, and execution of these terms of use.
    • Having been advised that all parties have the right to consult and should consult independent counsel respecting their rights and duties under these Terms of Use.
    • Having had access to all such information as has been requested. You have read these terms of use and agree to all of the provisions contained above.


You understand that once you register as a Chughtai Lab user on the Platform , you may receive SMS and Whatsapp messages from Chughtai Lab on your registered mobile number. These messages could relate to your registration, transactions that you carry out through the Platform and promotions that are undertaken by Chughtai Lab . Please note that Chughtai Lab will send these SMS messages only to the registered mobile number or such other number that you may designate for any particular transaction. It is your responsibility to ensure that you provide the correct number for the transaction you wish to enter. Further, Chughtai Lab may also send notifications and reminders to you with respect to appointments/details scheduled by you for the services emanating out of the Platform . Please note that while Chughtai Lab to provide these notifications and reminders to you promptly, Chughtai Lab does not provide any guarantee and shall not be held liable or responsible for the failure to send such notifications or reminders to you. It is your responsibility to ensure that you promptly address and attend to all services emanating out of Chughtai Lab that you may schedule with a doctor or a health care provider through the Platform.


E-consultations may be available for family physician & multi specialties E-consultation from a specific doctor/physician shall be available subject to his/her availability/willingness/discretion. Confirmation of your appointment with a specific doctor/physician, as per his/her availability, shamayll be sent to you via SMS and/or E-mail. Chughtai Lab reserves the right to reschedule or cancel an appointment without any prior notice. The time provided for consultation to you is indicative and actual consultation time may change depending on the consulting doctor’s discretion. Your consulted physician reserves the right to provide post consultation free review consultations can be booked, rescheduled or cancelled only within the stipulate time limits mentioned periodically.


Chughtai Lab uses secure encryption technology to keep your information safe and secured at all time. Chughtai Lab is committed towards maintaining the privacy of the information uploaded by you on the Platform and complies with the industry standard security safeguards for the purpose of securing the Platform and the information provided/ uploaded by you Chughtai Lab uses all reasonable endeavors to ensure the integrity of the online payment facility’s security. Despite our endeavors, breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security modification of terms and conditions of service.Chughtai Lab may at any time, without any prior notification to you, modify these terms of conditions. Please review the latest version of the terms and conditions before proceeding to avail the service. If you continue to use the service, it shall be deemed that you agree and abide by the modified terms and conditions.


You confirm that you have read and accept our privacy policy. The privacy policy is hereby incorporated by reference into, and made a part of, these terms of use. Your use of the services is subject to any additional terms, rules, or guidelines applicable to the services or certain features of the services that we may post and you may accept (the ‘Additional Terms’).


The services, the Platform, and the entire contents emanating out of it are owned and operated by Chughtais Lahore Lab (Pvt) Limited. The visual interfaces, graphics, design, compilation, information, computer code (including source code or object code), products , software, services, and all other elements of the services (the “Materials”) are protected by copyright, trade dress, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. All materials contained on the services are the property of Chughtai Lab or its subsidiaries or affiliated companies and/or third-party licensors. All trademarks, logos and service marks displayed on the services, whether registered or unregistered, are owned exclusively by Chughtai Lab or its affiliates and/or other third parties. Nothing contained in these terms of use, nor your use of the materials, shall be construed as granting you any license or right in or to any trademark, logo, or service of Chughtai Lab. Chughtai Lab reserves all rights not expressly granted in this terms of use.


    • You are 18 years of age or older and that your use of the Platform shall not violate any applicable law or regulation.
    • All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.
    • Your registration and use on the Platform is solely for your personal and non-commercial use. Any use of this Platform or its content other than for personal purposes is prohibited.

Your personal and non-commercial use of this Platform shall be subjected to the following restrictions:

    • You may not modify any content of the Platform.
    • You may not decompile, reverse engineer, or disassemble the content;
    • You may not remove any copyright, trademark registration, or other proprietary notices from the Platform. You further agree not to access or use this Platform in any manner that may be harmful to the operation of this Platform or its content.

You will not:

    • Use the service available on the Platform for commercial purposes of any kind; or
    • Use the Platform and/or services in any way that is unlawful, or harms the company or any other person or entity, as determined in the company’s sole discretion.
    • You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component.
    • You will not impair or damage the Platform and / or services or any connected network, or otherwise interfere with any person or entity use or enjoyment of the Platform and/or the Services.
    • You will not engage in any form of antisocial, disrupting, or destructive acts,including “flaming”, “spamming”, “flooding”, “trolling”, “phishing” and “griefing” as those terms are commonly understood and used on the Internet.
    • You will not delete or modify any content of the Platform and/or services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.

The company cannot and will not assure you that other Chughtai Lab users are orwill be complying with the foregoing rules or any other provisions of these terms of use, and, as between you and the company, you hereby assume all risk of harm or injury resulting from any such lack of compliance.

All information, content and material contained in the Platform and/or services are the company’s intellectual property. All trademarks, services marks, trade names, and trade dress are proprietary to the Company. No information, content or material from the Platform and / or services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the company’s express written permission.

You acknowledge that when you access a link that leaves the Platform, the site you will enter into is not controlled by the company and different terms of use and privacy policy may vary. By accessing links to other sites, you acknowledge that Chughtai Lab is not responsible for those sites. The company reserves the right to disable links from third party sites to the Platform.