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  or 03 111 456 789 آپکی صحت کا نمبر

FAQs

You have questions, Looking for Answers?

Here you can find Frequently Asked Questions. If you want to know more about something feel free to Call/Whatsapp at our UAN: DIAL NOW

Do you offer radiology services?

  • XRAY at head Office: 09AM to 11:30PM
  • XRAY at Jinnah Hospital Center: 09AM to 10:30PM
  • Ultra Sound at Head Office: 10AM to 01PM and 05PM to 09PM
  • Ultra Sound At Jinnah Hospital Center:  02PM to 05PM and 07PM to 10PM
  • USG at Jinnah Center: 02PM to 05PM and 07PM to 11PM
  • ECG at Jail Road Head Office: 08AM to 08PM
  • Echocardiography: Please call our Customer Service Number

For more information, please call our 24/7 Customer Service Number 03-111-456-789

What are the operating hours of CLL patient Home specimen collection?

Chughtai Lab collection centers serve 7 days a week between 07AM to 11PM.

However our following centers operate 24/7

  • Chughtai Lab Head Office on Jail Road Lahore.
  • Chughtai Lab Opposite Jinnah Hospital Lahore.
  • Chughtai Lab in National Hospital Lahore.
  • Chughtai Lab on Shaheed-e-Millat Road Karachi.
  • Opposite Services Hospital
  • Opposite Mayo Hospital
  • Opposite Doctor Hospital
  • Near General Hospital
  • Ch. Hospital Gujranwala
  • Faisalabad Salmi Chowk
  • Dost Muhammad Plaza Multan
  • Holy Family Hospital Rawalpindi

If I am a patient, can I contact your pathologist/doctors to discuss my reports

You can call our Customer Service number  03 – 111-456-789 between 09AM to 10PM to speak with the online doctor.

I have very difficult veins. How can I be sure the phlebotomist can get the sample?

We have AccuVein facility available in our Jail Road Head Office Center, Jinnah Hospital Lahore, National Hospital Lahore, Saleemi Chowk Faisalabad, Dost Muhammad Plaza Multan, Khyber Teaching Hospital Peshawar, and HolyFamily Hospital Islamabad.

How soon can you send someone to collect a sample?

It depends on the availability of the phlebotomists in your area.

Does Chughtai lab offer Home Sample facility all over Pakistan?

Yes we are providing our home sampling service all over Pakistan.

What is the validity of the blue card?

This discount card will be valid for 1 year.

What are the charges to avail this card?

Individual Card: 500 Rupees

Family Card: 1000 Rupees

If your test charges are equal to or more than 2500 Rupees then you can get an individual card for free

If your test charges are equal to or more than 5000 rupees then you can get a family card for free.

Patients from Karachi and Rawalpindi have to pay 100 Rupees extra to get a bluecard.

Is the blue card facility available all over Pakistan?

Yes we are offering blue card facility in all Chughtai lab branches of Pakistan.

How we can get blue card for discount?

To apply for our discount blue card, the patient has to visit the nearest branch of Chughtai lab and fill a blue card request form. Card will be ready within 10 to 15 working days and will be delivered at the patient’s address.

What services are you offering on Whatsapp?

  • Patient can send his/her prescription to confirm charges or test protocols
  • Patients can book an appointment for home sampling
  • Patients can get their reports via Whatsapp.

Is your WhatsApp facility 24/7?

Yes our whatsapp facility is available 24/7 on our Customer Service number 03111456789.

Do you charge anything for discussing the reports with the online doctor?

Patients can avail this facility by calling our 24/7 Customer Service Number 03-111-456- 789 without paying anything extra for this facility.

What are the timings of your Online Doctors?

Doctors remain available for your assistance from 09AM to 09PM

Are there any charges for medicine delivery?

In Lahore we deliver medicines free of delivery charges but minimum order limit is Rupees 500. Medicine delivery charge in Islamabad and Rawalpindi is Rupees 200 regardless of the order amount.

How can we get doctor appointment?

For appointments, please call our 24/7 Customer Service Number 03-111- 456-789.

Appointments depend on the availability of doctors at CMC.

What are timings of CMC/Chughtai Medical center?

08:00 AM to 12:00 PM

SERVICES OF CMC ( Chughtai Medical center)?

Following services are provided in CMC.

Where is Chughtai Lab Medical Center located?

We have Medical Centers at the following locations.

  1. 194-CCA, Sector DD, Phase IV, DHA, Lahore
  2. Lalik Jan Chowk, plaza no 09, CCA Sector T Phase II, DHA, Lahore

For more details and doctor’s appointment, please call our 24/7 Customer Service Number 03-111-456-789

Does Chughtai lab performs ct-scan?

No, we are not performing CT-scan right now. We will start it soon in near future.

Do you perform ECHO AND ECG?

Yes ECHO AND ECHOCARDIOGRAPHY services are available in head office location at Jail Road Lahore.

What are the timing of radiology?

  • XRAY at head Office: 09AM to 12PM
  • XRAY at Jinnah Center: 09AM to 10PM
  • Ultra Sound at Head Office: 10AM to 01PM and 05PM to 09PM
  • USG at Jinnah Center: 02PM to 05PM and 07PM to 11PM
  • ECG: 08AM to 08PM
  • Echocardiography: Please call our Customer Service Number

For more information, please call our 24/7 Customer Service Number 03-111- 456-789

Does CHUGHTAI LAB provide Radiology Facility all over Pakistan?

No, right now radiology service is only available in Lahore.

For radiology services, please visit our Head Office location at Jail Road or

Chughtai Lab center Opposite Jinnah hospital Lahore.

Which services are included in Home Care?

  • Injection                                                      
  • Drip                                                                
  • Foleys catheter                                        
  • Dressing                                                       
  • Home Delivery of Medicine                 
  • Physiotherapy                                           
  • Nursing
  • 24 hours assistant

Do you have doctors available who can discuss reports with patients to guide them further about treatment options?

We have Medical Centers at the following locations.

  1. 194-CCA, Sector DD, Phase IV, DHA, Lahore
  2. Lalik Jan Chowk, plaza no 09, CCA Sector T Phase II, DHA, Lahore

For more details and doctor’s appointment, please call our 24/7 Customer Service Number 03-111-456-789

Why can’t I view my Reports Online?

Possible cause of this can be any pending dues. Please pay your dues at any CLL branch in order to be able to view your results online or get a copy of it from our branch. If that is not the case you can call our helpline.

I am trying to check my reports online but your system is giving me error ‘invalid patient #’ or ‘Invalid case#’, how do I go about it?

Please enter your ‘Case #’ or ‘Patient #’ with dashes (-) to avoid this issue. There can be a possibility that our website is going through technical updates. In either case you can call our helpline 03111456789

Why did I not receive a text message regarding my Reports from Chughtai Lab?

We always notify our customers when their reports get ready. However if you do not receive a text message then you can always call our 24/7 free help line to check if your reports are ready.

Why does Chughtai lab Repeats Patient samples?

We at Chughtai lab believe in quality and accuracy of tests. If our lab staff or doctors are not satisfied with the quality/quantity of the sample or with the results of the tests, then they ask for a sample again to ensure the accuracy of results. We do not charge for the repeated tests and if the patient is not willing to give the sample again then we refund the test money.

What is Chughtai lab Home care service time?

Home Care Service timings are from 9AM to 10PM but we also have a staff that can look after your patient as per desired timings including 24 hours care. We are currently providing this service only in Rawalpindi, Islamabad and Lahore

What is Chughtai lab home sampling service time?

We offer home sampling from 07AM to10PM

Do you perform Bone marrow and F.N.A.C tests at Patient’s home?

No. These tests are performed only at Chughtai Lab head office location. These tests are performed in the presence of senior doctors and technologists. Patients can visit us for these tests from 10AM to 05PM.

Does Chughtai lab gives discount on Home sampling?

All discounts such as senior citizen discount, corporate discount, blue card discount, and bank cards discounts are applicable on home sampling.

Can I call Chughtai Lab helpline to find out result of my reports?

Yes you can call our 24/7 Customer Service Number 03-111-456-789 to know the status of the report. However our customer Service representatives will not be able to guide you on your test results. If you want to discuss your report, you can speak with our online doctors by calling our helpline number.

Does Chughtai Lab Delivers test result at patient’s home?

No. We do not deliver test results home however a patient can check his reports online, via email, via fax, via whats app or through Chughtai Lab app on their phones.

For more details, please call our 24/7 Customer Service Number 03-111-456-789

Does Chughtai Lab offers any Home care services?

We offer home care services. For more details, Please call our 24/7 Customer Service Number 03-111-456-789

Does Chughtai Lab do DNA matching of parents and children?

No. We do not perform DNA test for DNA matching of parents and children. However we do perform DNA tests for patients suffering from thalassemia genetic disease.

Do you have doctors are Chughtai Lab who can discuss reports with patients to guide them further about treatment options?

We have Medical Centers at the following locations.

  1. 194-CCA, Sector DD, Phase IV, DHA, Lahore
  2. Lalik Jan Chowk, plaza no 09, CCA Sector T Phase II, DHA, Lahore

For more details, Please call our 24/7 Customer Service Number 03-111-456-789

Can a patient book Home sampling For GCT and GTT Test?

No. Since both of these tests and time consuming and of a sensitive nature, they are performed at our collection centers or in our head office at Jail Road Lahore.

Is Chughtai Lab open on Sundays or during Gazetted Holidays?

Yes. We are open 365 days a year.

Chughtai Lab Head Office at Jail Road is open 24/7 whereas other Chughtai Lab collection centers also remain open during their operation hours.

Does Chughtai Lab do MRI, CT scan, and Bones Scan colonoscopy etc.?

No. However we are working on offering our valued customers the widest range of tests service. We may add these facilities in future.

I cannot afford some of your expensive tests. Can I get a discount?

We do offer senior citizen discounts, corporate discounts, Blue cards discount, and discount on certain Bank Cards on our panel. You can call our customer service to get an information about available discounts.

Can I call Chughtai Lab customer Service to check my Test Results?

You can discuss your report with our online doctors. Our Customer Service Representatives do not discuss reports.

Can I collect my reports from a city other than where I gave the sample?

Yes. Please visit the nearest Chughtai Lab center with your patient number and our staff will provide you with your reports.

What is required to view my report online or on smart phone app?

You need patient number and case number in order to view your reports online. Patient number and case number is available on the receipt you get from our centers.

How can I find CLL collection center near to my location?

Please visit Our Locations page and search with your nearest area to find Chughtai Lab collection center near to your location. For more information call/whatsapp at our UAN: 03111456789

How can I view my report online?

Go to Patient Login Page
Enter your patient no and case no.
View all the reports.

Why should I choose Chughtai Lab?

There are many reasons why Chughtai Lab should be your choice.

  1. Quality
    Latest Technology | Qualified Staff | ISO 15189
    Certified College of American Pathologists Quality
    Assurance Programs (RIQAS, EQAS, CAP and many other external quality control programs)
  2. Convenience
    Free Home Sample Collection | Text Message Alerts
    Fast Reporting Time | Online reports | Smartphone
    App | 24/7 Customer Support
  3. Affordable
    Health Card Discount | Senior Citizens Discount
  4. Education
    FCPS Residency Programs | In-House Phlebotomist
    Training Program | MPhil & PhD Research Projects
  5. Community Service
    Chughtai Foundation Free Medical Camps | Chughtai
    Public Library | Chughtai Public Library Reading Rooms

Variety of services ( Home care , Home sampling,Radiology)

What are the operating hours of CLL patient Home Sample Collection?

Chughtai Lab collection centers serve 7 days a week between 07AM to 10PM.

However our following centers operate 24/7

  • Chughtai Lab Head Office on Jail Road Lahore.
  • Chughtai Lab Opposite Jinnah Hospital Lahore.
  • Chughtai Lab in National Hospital Lahore.
  • Chughtai Lab on Shaheed-e-Millat Road Karachi.

Do I need to pay any extra amount to get immediate results?

We do not charge any extra amount for urgent reports. Patient’s need is our priority so we try our level best to serve the needs of our customers

What pathology services does Chughtai Lab offer?

Please visit our Lab Test Menu for detailed information or for more information call/whatsapp at our UAN: 03111456789

How long does it take to process my specimen?

Reporting time varies depending on the nature of the test. For more details, please call our 24/7 Customer Service Number 03-111-456-789

If I am a patient, can I contact your pathologist/doctors to discuss the report?

You can avail our service of speaking with the online doctor by calling our 24/7 Customer Service Number 03-111-456-789.

Can I, as a patient, take my slides to another doctor or hospital for a second opinion?

Yes, you can take the slides by submitting slide request form and payment against expenses for slides preparation. We will provide your slides within 24 hours of request. We keep them safe for maximum 10 years.

When will my results be ready? How will I know about it?

As soon as your reports are ready, you will receive text message alert on the provided number.

I recently had major surgery and can’t go to a collection center. How can I get my test done?

If you cannot visit your nearest collection center, than you may avail Chughtai Lab free home sample collection service.

To request home sample collection, please call our 24/7 Customer Service Number 03-111-456-789

I have very difficult veins. How can I be sure the phlebotomist can get the sample?

Phlebotomists at all our centers are professionally trained for blood sampling process and only after locating your veins properly they draw the sample.

How do I know that my samples will not be mixed up in the laboratory?

We are using latest barcode system to label and identify patient samples therefore chances of sample getting mixed are next to none.

Do I need to fast for any test?

Fasting is only required for tests that are related to blood glucose and cholesterol. It is also based on doctor’s recommendation. For more information on a specific test requirements, please call our 24/7 Customer Service Number 03-111-456-789

What do I need to bring for my test?

No specific documents are required for routine tests or regular checkup. However if you have doctor’s prescription for tests then you need to bring it.

How can I get my reports?

You can collect reports from your nearest collection center. We have recently released Chughtai Lab smartphone app that you can download and view your reports directly from your phone. We can email you the reports or can also send your reports on your whatsapp.

Alternatively, You view your reports by clicking on link received in an SMS from CLL.

  • Email
  • Online Reports
  • Whats app
  • Collect from any CLL center by Hand.

Where is Chughtai Lab’s head office located?

Lahore: 10-Jail Road, Main Gulberg
Karachi: Al-Khaleej plaza Shaheed-e-Millat Road

What is Chughtai Lab’s Fax Number?

Our fax number is +92-42-35710262

What is Chughtai Lab’s email address?

You can send us your queries or request on our email address info@chughtailab.com

Who should I contact regarding reports related issues?

Please contact our customer service department by calling on our 24/7 Customer Service Number 03-111-456-789. Please do not forget to add 042 for Lahore or 021 for Karachi if you are dialing from your mobile.