FAQs

FAQ
Frequently Asked Question

The Blue card will be valid for a period of 1 year from the date of issuance. You may renew it at any time against a payment of Rs. 200. In case of loss, please call us to get a replacement Blue Card*.

8% Discount on Medicines 15% Discount + 5% points on Lab test investigations 15% Discount on Radiology

You can purchase your blue card for against a payment of Rs 500. Your personalized Blue Card shall be mailed to you at your address within fourteen (14) business days. At the time of Blue Card request, please provide following information to Chughtai Lab representative in order to process your Blue Card Name Contact no Date of birth Postal address Email address

We have our Chughtai Pharmacy Available at: 1. 10 Jail Road, Main Gulberg Lahore 2. Lalik Jan Chowk, plaza no 09, CCA Sector T Phase II, DHA, Lahore 3. 194-CCA, Sector DD, Phase IV, DHA, Lahore 4. 7 M-Block, Johar Town Near Khokhar Chowk, Lahore. 5. Shadbagh, Nakhuda Chowk, Lahore

Yes we have Qualified Pharmacists available at Aap ki Sehat Ka Number 03111456789 available from 12PM to 9PM (Sunday: Not active). You can discuss your prescription and medicine with them.

  • XRAY at head Office: 09AM to 11:30PM
  • XRAY at Jinnah Hospital Center: 09AM to 10:30PM
  • Ultra Sound at Head Office: 10AM to 01PM and 05PM to 09PM
  • Ultra Sound At Jinnah Hospital Center:  02PM to 05PM and 07PM to 10PM
  • USG at Jinnah Center: 02PM to 05PM and 07PM to 11PM
  • ECG at Jail Road Head Office: 08AM to 08PM
  • Echocardiography: Please call our Customer Service Number
For more information, please call our 24/7 Customer Service Number 03-111-456-789

Chughtai Lab collection centers serve 7 days a week between 07AM to 11PM. However our following centers operate 24/7

  • Chughtai Lab Head Office on Jail Road Lahore.
  • Chughtai Lab Opposite Jinnah Hospital Lahore.
  • Chughtai Lab in National Hospital Lahore.
  • Chughtai Lab on Shaheed-e-Millat Road Karachi.
  • Opposite Services Hospital
  • Opposite Mayo Hospital
  • Opposite Doctor Hospital
  • Near General Hospital
  • Ch. Hospital Gujranwala
  • Faisalabad Salmi Chowk
  • Dost Muhammad Plaza Multan
  • Holy Family Hospital Rawalpindi

You can call our Customer Service number  03 – 111-456-789 between 09AM to 10PM to speak with the online doctor.

We have AccuVein facility available in our Jail Road Head Office Center, Jinnah Hospital Lahore, National Hospital Lahore, Saleemi Chowk Faisalabad, Dost Muhammad Plaza Multan, Khyber Teaching Hospital Peshawar, and HolyFamily Hospital Islamabad.

It depends on the availability of the phlebotomists in your area.

Yes we are providing our home sampling service all over Pakistan.

This discount card will be valid for 1 year.

Individual Card: 500 Rupees Family Card: 1000 Rupees If your test charges are equal to or more than 2500 Rupees then you can get an individual card for free If your test charges are equal to or more than 5000 rupees then you can get a family card for free. Patients from Karachi and Rawalpindi have to pay 100 Rupees extra to get a bluecard.

Yes we are offering blue card facility in all Chughtai lab branches of Pakistan.

To apply for our discount blue card, the patient has to visit the nearest branch of Chughtai lab and fill a blue card request form. Card will be ready within 10 to 15 working days and will be delivered at the patient’s address.

  • Patient can send his/her prescription to confirm charges or test protocols
  • Patients can book an appointment for home sampling
  • Patients can get their reports via Whatsapp.

Yes our whatsapp facility is available 24/7 on our Customer Service number 03111456789.

Patients can avail this facility by calling our 24/7 Customer Service Number 03-111-456- 789 without paying anything extra for this facility.

Currently, we do not have a Doctor on call facility available. 

In Lahore we deliver medicines free of delivery charges but minimum order limit is Rupees 500. Medicine delivery charge in Islamabad and Rawalpindi is Rupees 200 regardless of the order amount.

For appointments, please call our 24/7 Customer Service Number 03-111- 456-789. Appointments depend on the availability of doctors at CMC.

Following services are provided in CMC.

We have Medical Centers at the following locations. 1. 10 Jail Road, Main Gulberg Lahore 2. Lalik Jan Chowk, plaza no 09, CCA Sector T Phase II, DHA, Lahore 3. 194-CCA, Sector DD, Phase IV, DHA, Lahore 4. Shalimar Link Road, Shabnam Plaza Opp. Shalimar Hospital, Lahore 5. 7 M-Block, Johar Town Near Khokhar Chowk, Lahore. 6. 17- Awasia Housing Society, Near Ghazi Chowk College Road Lahore. 7. Dost Medical Complex, Multan For more details and doctor’s appointment, please call our 24/7 Customer Service Number 03-111-456-789

Yes, we are performing CT-scan at Chughtai Lab Head Office 10 Jail Rd, Main Gulberg Lahore. Call Aap Ki Sehat Ka Number 03111456789 to book your CT-Scan today! 

Yes ECHO AND ECHOCARDIOGRAPHY services are available in head office location at Jail Road Lahore.

  • XRAY at head Office: 09AM to 12PM
  • XRAY at Jinnah Center: 09AM to 10PM
  • Ultra Sound at Head Office: 10AM to 01PM and 05PM to 09PM
  • USG at Jinnah Center: 02PM to 05PM and 07PM to 11PM
  • ECG: 08AM to 08PM
  • Echocardiography: Please call our Customer Service Number
For more information, please call our 24/7 Customer Service Number 03-111- 456-789

No, right now radiology service is only available in Lahore. For radiology services, please visit our Head Office location at Jail Road or Chughtai Lab center Opposite Jinnah hospital Lahore.

  • Non-Emergency Ambulance
  • Vaccinations
  • Injection                                                      
  • Drip
  • B.P
  • N/G Tube                                                                
  • Foleys catheter                                        
  • Dressing                                                       
  • Home Delivery of Medicine                 
  • Physiotherapy                                           
  • Nursing
  • 24 hours assistant
  • ECG
  • Portable X-Ray

We have Medical Centers at the following locations. 1. 10 Jail Road, Main Gulberg Lahore 2. Lalik Jan Chowk, plaza no 09, CCA Sector T Phase II, DHA, Lahore 3. 194-CCA, Sector DD, Phase IV, DHA, Lahore 4. Shalimar Link Road, Shabnam Plaza Opp. Shalimar Hospital, Lahore 5. 7 M-Block, Johar Town Near Khokhar Chowk, Lahore. 6. 17- Awasia Housing Society, Near Ghazi Chowk College Road Lahore. 7. Dost Medical Complex, Multan For more details and doctor’s appointment, please call our 24/7 Customer Service Number 03-111-456-789

Possible cause of this can be any pending dues. Please pay your dues at any CLL branch in order to be able to view your results online or get a copy of it from our branch. If that is not the case you can call our helpline.

Please enter your ‘Case #’ or ‘Patient #’ with dashes (-) to avoid this issue. There can be a possibility that our website is going through technical updates. In either case you can call our helpline 03111456789

We always notify our customers when their reports get ready. However if you do not receive a text message then you can always call our 24/7 free help line to check if your reports are ready.

We at Chughtai lab believe in quality and accuracy of tests. If our lab staff or doctors are not satisfied with the quality/quantity of the sample or with the results of the tests, then they ask for a sample again to ensure the accuracy of results. We do not charge for the repeated tests and if the patient is not willing to give the sample again then we refund the test money.

Home Care Service timings are from 9 AM to 10 PM but we also have a staff that can look after your patient as per desired timings including 24 hours nursing care. We are currently providing this service only in Rawalpindi, Islamabad and Lahore

We offer home sampling from 07 AM to 10 PM

No. These tests are performed only at Chughtai Lab head office location. These tests are performed in the presence of senior doctors and technologists. Patients can visit us for these tests from 10AM to 05PM.

All discounts such as senior citizen discount, corporate discount, blue card discount, and bank cards discounts are applicable on home sampling.

Yes you can call our 24/7 Customer Service Number 03-111-456-789 to know the status of the report. However our customer Service representatives will not be able to guide you on your test results. If you want to discuss your report, you can speak with our online doctors by calling our helpline number.

No. We do not deliver test results home however a patient can check his reports online, via email, via fax, via whats app or through Chughtai Lab app on their phones. For more details, please call our 24/7 Customer Service Number 03-111-456-789

We offer home care services. For more details, Please call our 24/7 Customer Service Number 03-111-456-789

No. We do not perform DNA test for DNA matching of parents and children. However we do perform DNA tests for patients suffering from thalassemia genetic disease.

We have Medical Centers at the following locations.

  1. 194-CCA, Sector DD, Phase IV, DHA, Lahore
  2. Lalik Jan Chowk, plaza no 09, CCA Sector T Phase II, DHA, Lahore
For more details, Please call our 24/7 Customer Service Number 03-111-456-789

No. Since both of these tests and time consuming and of a sensitive nature, they are performed at our collection centers or in our head office at Jail Road Lahore.

Yes. We are open 365 days a year. Chughtai Lab Head Office at Jail Road is open 24/7 whereas other Chughtai Lab collection centers also remain open during their operation hours.

Yes. We are offering these services.  MRI, Dexa Scan & Mammography Test is available at 7 Jail Rd Head office Lahore. CT Scan is available at 10 Jail Rd Head office Lahore. Colonoscopy is available at our Lalik Jan Chowk Chughtai Medical Center Lahore. For more information and Appointment Booking you can call Aap ki Sehat Ka Number 03111456789.

We do offer senior citizen discounts, corporate discounts, Blue cards discount, and discount on certain Bank Cards on our panel. You can call our customer service to get an information about available discounts.

Yes. Please visit the nearest Chughtai Lab center with your patient number and our staff will provide you with your reports.

You need patient number and case number in order to view your reports online. Patient number and case number is available on the receipt you get from our centers.

Please visit Our Locations page and search with your nearest area to find Chughtai Lab collection center near to your location. For more information call/whatsapp at our UAN: 03111456789

Go to Patient Login Page Enter your patient no and case no. View all the reports.

There are many reasons why Chughtai Lab should be your choice.

  1. Quality Latest Technology | Qualified Staff | ISO 15189 Certified College of American Pathologists Quality Assurance Programs (RIQAS, EQAS, CAP and many other external quality control programs)
  2. Convenience Free Home Sample Collection | Text Message Alerts Fast Reporting Time | Online reports | Smartphone App | 24/7 Customer Support
  3. Affordable Health Card Discount | Senior Citizens Discount
  4. Education FCPS Residency Programs | In-House Phlebotomist Training Program | MPhil & PhD Research Projects
  5. Community Service Chughtai Foundation Free Medical Camps | Chughtai Public Library | Chughtai Public Library Reading Rooms
Variety of services ( Home care , Home sampling,Radiology)

Chughtai Lab collection centers serve Nationwide 7 days a week between 07AM to 10PM.

We do not charge any extra amount for urgent reports. Patient’s need is our priority so we try our level best to serve the needs of our customers

Please visit our Lab Test Menu for detailed information or for more information call/whatsapp at our UAN: 03111456789

Reporting time varies depending on the nature of the test. For more details, please call our 24/7 Customer Service Number 03-111-456-789

You can avail our service of speaking with the online doctor by calling our 24/7 Customer Service Number 03-111-456-789.

Yes, you can take the slides by submitting slide request form and payment against expenses for slides preparation. We will provide your slides within 24 hours of request. We keep them safe for maximum 10 years.

As soon as your reports are ready, you will receive text message alert on the provided number.

If you cannot visit your nearest collection center, than you may avail Chughtai Lab free home sample collection service. To request home sample collection, please call our 24/7 Customer Service Number 03-111-456-789

Phlebotomists at all our centers are professionally trained for blood sampling process and only after locating your veins properly they draw the sample.

We are using latest barcode system to label and identify patient samples therefore chances of sample getting mixed are next to none.

Fasting is only required for tests that are related to blood glucose and cholesterol. It is also based on doctor’s recommendation. For more information on a specific test requirements, please call our 24/7 Customer Service Number 03-111-456-789

No specific documents are required for routine tests or regular checkup. However if you have doctor’s prescription for tests then you need to bring it.

You can collect reports from your nearest collection center. We have recently released Chughtai Lab smartphone app that you can download and view your reports directly from your phone. We can email you the reports or can also send your reports on your whatsapp. Alternatively, You view your reports by clicking on link received in an SMS from CLL.

  • Email
  • Online Reports
  • Whats app
  • Collect from any CLL center by Hand.

Lahore: 7-Jail Road, Main Gulberg Karachi: Al-Khaleej plaza Shaheed-e-Millat Road

Our fax number is +92-42-35710262

You can send us your queries or request on our email address info@chughtailab.com

Please contact our customer service department by calling on our 24/7 Customer Service Number 03-111-456-789. Please do not forget to add 042 for Lahore or 021 for Karachi if you are dialing from your mobile.

Aap ke sehat ka number